Technical support and feedback

Getting technical support and contributing feedback

Technical support
Users are entitled to technical support, should the need arise. Please contact us by e-mail at support@heatsoft.com or you can ask us online http://www.handyfiletool.com/HFTsupport.html.

Important note
This version program has been created for functioning in Microsoft Windows Me/2000/XP/2003/Vista. If you have problems please inform us about it!

All mentioned Trademarks and Copyrights belong to their respective owners.

Before you contact us, please do the following:

Be sure that you're doing everything in right way. Sometimes we all make mistakes... Be attentive.

Look at the Help file: it may already contain an answer of your question. A lot of people ask us something like "how do I:", though the complete information is there.

Visit HFT home page in the Internet at http://www.handyfiletool.com/index.html

It's a good chance that you'll find the newer version of HFT there. If the serious bug has been found in the program, but the new version is not ready yet, we make the hot fix for it.

But if you still have a problem with HFT and noting else helps, please contact technical support at feedback@heatsoft.com

Please inform us about the following:

Heatsoft HFT version (from "About" dialog).

Where did you get HFT (http or ftp site).

Windows 95/98/ME/NT/2000/XP/2003/Vista version (including service packs and other fixes installed), US or international, OEM or not.

Computer information: CPU type and speed, installed memory.

Description of your problem (as much information as possible to retrieve the problem).

In order to get the complete computer information (working under Windows XP), open the Control Panel, click on "System" icon and select tab "Hardware".

If you have any comments or suggestions for the next releases, please email them to us feedback@heatsoft.com

Feedback
If you have any comments or concerns about HFT please direct them to feedback@heatsoft.com or http://www.handyfiletool.com/HFTsupport.html Your feedback is important to us in order to get an idea of how to improve HFT product for you. Many of HFT features and significant portions of HFT interface have been heavily influenced by comments from users. So if you have a grand idea for a new feature or a better way of doing something, please drop us a note.